General problem troubleshooting

Interacted with our website and encountered a problem? 

Don't panic. Here are the standard troubleshooting procedures that you can try:

  • Use a desktop rather than a mobile device for a flawless user experience;
  • Check your wallet connection, and refresh if needed;
  • Close heavy background apps and avoid using multiple tabs. 
  • Clear the cache of your browser or access the website in incognito mode;
  • Try on different browsers (best with clear cache); for example, if you are on Chrome, try using Mozilla;

💡 You can also check the related articles at the bottom of this page.


No website is entirely bug-free. If the above protocols do not help, please get in touch with our Support by email (via the Contact button in the top right corner), or reach out to us on Telegram or Discord.

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